1390-65421390-6542S1390-6542201400040007010.29019/enfoqueute.v5n4.48EcuadorEcuador00122014001220145470882011EFQM2012FEA Program Management Office20072013Fundación Europea para la Gestión de la Calidad2003Gartner Inc20132012Infosys2009201319922000200919991-7Microsoft2007200720052006200920072011The Open Group2011The Open Group201120092003United States General Accounting Office20032008192219872633276-92