<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2528-7907</journal-id>
<journal-title><![CDATA[Revista San Gregorio]]></journal-title>
<abbrev-journal-title><![CDATA[Revista San Gregorio]]></abbrev-journal-title>
<issn>2528-7907</issn>
<publisher>
<publisher-name><![CDATA[Universidad San Gregorio de Portoviejo ]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2528-79072020000100015</article-id>
<article-id pub-id-type="doi">10.36097/rsan.v1i38.1238</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[&gt;Importancia y satisfacción de los servicios universitarios en posgrado desde la perspectiva estudiantil]]></article-title>
<article-title xml:lang="en"><![CDATA[Importance and satisfaction of university services in postgraduate from the student perspective]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mapén Franco]]></surname>
<given-names><![CDATA[Fabiola de Jesús]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Becerra Hernández]]></surname>
<given-names><![CDATA[Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Martínez Prats]]></surname>
<given-names><![CDATA[Germán]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Juárez Autónoma de Tabasco  ]]></institution>
<addr-line><![CDATA[Villahermosa Tabasco]]></addr-line>
<country>Ecuador</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Juárez Autónoma de Tabasco  ]]></institution>
<addr-line><![CDATA[Villahermosa Tabasco]]></addr-line>
<country>Ecuador</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Juárez Autónoma de Tabasco  ]]></institution>
<addr-line><![CDATA[Villahermosa Tabasco]]></addr-line>
<country>Ecuador</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2020</year>
</pub-date>
<numero>38</numero>
<fpage>15</fpage>
<lpage>26</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.senescyt.gob.ec/scielo.php?script=sci_arttext&amp;pid=S2528-79072020000100015&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.senescyt.gob.ec/scielo.php?script=sci_abstract&amp;pid=S2528-79072020000100015&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.senescyt.gob.ec/scielo.php?script=sci_pdf&amp;pid=S2528-79072020000100015&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La misión de las instituciones educativas de educación superior se concibe en términos de contribución para impulsar el desarrollo regional y/o nacional a través de la formación integral de profesionales capaces de generar y aplicar conocimientos científicos y tecnológicos; para ello implementan estrategias basadas generalmente en indicadores cuantitativos -cobertura educativa, movilidad estudiantil, eficiencia terminal, seguimiento a egresados- considerando pocas veces la opinión de los estudiantes para impulsar la mejora continua. El objetivo es medir la importancia y nivel de satisfacción que los estudiantes de posgrados inscritos en el Padrón de Excelencia del Consejo Nacional de Ciencia y Tecnología (CONACYT) en una universidad pública ubicada en el Sureste Mexicano, les otorgan a los servicios universitarios que reciben. El estudio es de tipo descriptivo no experimental con enfoque cuantitativo aplicándose un cuestionario validado a través del Alfa de Cronbach de 0.935 y 0.951 para las variables importancia y satisfacción, respectivamente. Los resultados reflejan que los estudiantes le conceden mayor importancia a los servicios educativos y su nivel de satisfacción es mayor en cuanto a la organización académica, calidad administrativa y docente. Se concluye que la importancia de los servicios que reciben los estudiantes, si tiene efecto en la satisfacción del mismo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The mission of higher education educational institutions is conceived in terms of contribution to promoting regional and / or national development through the comprehensive training of professionals capable of generating and applying scientific and technological knowledge; to do this, they implement strategies based generally on quantitative indicators - educational coverage, student mobility, terminal efficiency, follow-up to graduates - rarely considering the opinion of students to drive continuous improvement. The objective is to measure the importance and level of satisfaction that graduate students enrolled in the Standard of Excellence de la National Council of Science and Technology (CONACYT) at a public university located in the Southeast Mexico give to the university services they receive. The study is of a non-experimental descriptive type with quantitative approach applying a questionnaire validated through the Cronbach Alpha of 0.935 and 0.951 for the importance and satisfaction variables, respectively. The results reflect that students place greater importance on educational services and their level of satisfaction is higher in terms of academic organization, administrative and teaching quality. It is concluded that the importance of the services that students receive, if it has an effect on the satisfaction of the same.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Calidad institucional]]></kwd>
<kwd lng="es"><![CDATA[satisfacción estudiantil]]></kwd>
<kwd lng="es"><![CDATA[satisfactores educativos]]></kwd>
<kwd lng="en"><![CDATA[institutional quality]]></kwd>
<kwd lng="en"><![CDATA[student satisfaction]]></kwd>
<kwd lng="en"><![CDATA[educational satisfaction]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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