<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1390-8618</journal-id>
<journal-title><![CDATA[RETOS. Revista de Ciencias de la Administración y Economía]]></journal-title>
<abbrev-journal-title><![CDATA[Retos]]></abbrev-journal-title>
<issn>1390-8618</issn>
<publisher>
<publisher-name><![CDATA[Universidad Politécnica Salesiana]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1390-86182025000100165</article-id>
<article-id pub-id-type="doi">10.17163/ret.n29.2025.10</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Relación entre comunicación interna, responsabilidad social corporativa y bienestar laboral en empresas de servicios]]></article-title>
<article-title xml:lang="en"><![CDATA[Relationship between internal communication, corporate social responsibility and workplace well-being in service companies]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Soler-Sanchis]]></surname>
<given-names><![CDATA[Alexandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gil-Saura]]></surname>
<given-names><![CDATA[Irene]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Berenguer-Contri]]></surname>
<given-names><![CDATA[Gloria]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universitat de València  ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universitat de València  ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universitat de València  ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>España</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2025</year>
</pub-date>
<volume>15</volume>
<numero>29</numero>
<fpage>165</fpage>
<lpage>179</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.senescyt.gob.ec/scielo.php?script=sci_arttext&amp;pid=S1390-86182025000100165&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.senescyt.gob.ec/scielo.php?script=sci_abstract&amp;pid=S1390-86182025000100165&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.senescyt.gob.ec/scielo.php?script=sci_pdf&amp;pid=S1390-86182025000100165&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: esta investigación explora en profundidad el efecto de la comunicación interna formal e informal a través de redes sociales corporativas, en la percepción de las acciones de responsabilidad social corporativa interna y su contribución al bienestar laboral de los empleados. El estudio se centra en dos empresas españolas pertenecientes al sector servicios (subsectores de logística y salud), de las cuales se obtuvo una muestra de 242 empleados que hacen uso de manera habitual de una red social corporativa para sus interacciones laborales. El diseño de la investigación fue cuantitativo, transversal, descriptivo y correlacional. El modelo teórico propuesto se analizó mediante ecuaciones estructurales basadas en mínimos cuadrados parciales, lo cual permitió analizar las relaciones entre las variables implicadas. Los resultados muestran un efecto diferencial de la comunicación interna formal e informal sobre las variables examinadas, evidenciando la relevancia de priorizar esta tecnología por los beneficios constatados en las variables analizadas (bienestar laboral y responsabilidad social corporativa interna). Estas observaciones aportan una perspectiva innovadora y digital a las organizaciones y ponen en relieve la necesidad de priorizar la comunicación interna a través de redes sociales corporativas. Asimismo, se pone de manifiesto la relevancia de contar con una estrategia sólida de comunicación interna para maximizar la efectividad de las acciones de responsabilidad social corporativa interna que la empresa propone y contribuir así a un mayor nivel de bienestar laboral de los empleados.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: the aim of this study was to empirically analyze the relationships between the dimensions of organizational justice, job satisfaction, and organizational commitment with work happiness and turnover intention among academic workers in Mexico. To this end, a sample of 393 higher education faculty members in Mexico was surveyed. The statistical technique of structural equation modeling (CB-SEM) was used to analyze the data. The study&#8217;s results show that, on the one hand, the variables of job satisfaction, organizational commitment, and organizational justice are interrelated among these workers, and on the other hand, that these variables positively explain work happiness and negatively explain turnover intention. This information is relevant for university leaders to undertake a strategic direction oriented towards Happiness Management. This way, their human capital can perform their professional activities in an environment of positive emotions, creativity, joy, and subjective well-being.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[comunicación interna formal]]></kwd>
<kwd lng="es"><![CDATA[comunicación interna informal]]></kwd>
<kwd lng="es"><![CDATA[redes sociales corporativas]]></kwd>
<kwd lng="es"><![CDATA[responsabilidad social corporativa interna]]></kwd>
<kwd lng="es"><![CDATA[bienestar laboral]]></kwd>
<kwd lng="en"><![CDATA[internal formal communication]]></kwd>
<kwd lng="en"><![CDATA[internal informal communication]]></kwd>
<kwd lng="en"><![CDATA[corporate social networks]]></kwd>
<kwd lng="en"><![CDATA[internal corporate social responsibility]]></kwd>
<kwd lng="en"><![CDATA[work well-being]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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