Resumo

MOSCOSO BERNAL, Santiago Arturo; PULLA ABAD, Cristina Alexandra; MINCHALA BACUILIMA, Wilson Rene  e  CASTRO LOPEZ, Doris Priscila. Comparative analysis of quality management models: a proposal focused on universities. RCUISRAEL [online]. 2024, vol.11, n.2, pp.63-80.  Epub 10-Maio-2024. ISSN 2631-2786.  https://doi.org/10.35290/rcui.v11n2.2024.1065.

In educational systems, management models are adapted with the aim of strengthening the system as a whole, improving educational quality and promoting the development of knowledge. Therefore, higher education institutions (HEIs) must adopt new management models that allow efficient administration to achieve their goals. The objective of this study is to analyze three management models: Garvin, Deming and ISO 21001:2018 through an analytical-synthetic-deductive approach, in addition to a triangulation of information that allows for a comparative analysis, considering that there is no general rule of thumb. applicable management model because each institution presents various characteristics, its own institutional structuring processes, which is why a proposal is proposed aimed at establishing new perspectives in the management of higher education institutions in which the best practices and dimensions adapted to the requirements to which HEIs are faced. The proposal is based on five categories of the model: processes, functions, objectives-goals, continuous improvement and leadership, based on validity, relevance and adaptability for HEIs, considering scientific, technological aspects and demands of society.

Palavras-chave : educational quality; institutions of higher education; management models; Deming model; ISO 21001:2018 model; Garvin model..

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