Abstract

GRANDA-CAMPOVERDE, Roxana  and  BERMEO-VALENCIA, Christian. Digital transformation: methodological proposal for process automation from the BPM approach. RCUISRAEL [online]. 2022, vol.9, n.3, pp.47-72.  Epub Dec 10, 2022. ISSN 2631-2786.  https://doi.org/10.35290/rcui.v9n3.2022.621.

Today, organizations and, similarly, higher education institutions face several challenges, among which is the need to have a dynamic, flexible and, above all, innovative management model. Consequently, it is of vital importance to improve and automate processes under a methodology that generates more successful cases. Therefore, this document aims to present a methodological proposal from the approach of business process management (BPM), which adapts to any digital transformation that involves the automation of processes of organizations of different types, sizes and economic sectors. In order to test the methodology, a process of a higher education institution in Ecuador was subjected to automation. The results showed that an efficient, effective, dynamic, flexible and above all innovative management was achieved by using a BPMS; this was due to the fact that over-processing, reprocessing, duplicated efforts, waiting time and waste were reduced and in some cases eliminated.

Keywords : digital transformation; business process management; process automation; process management; BPM..

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