Resumo

ALARCON DIAZ, Noelia; ALARCON DIAZ, Orlando; ALARCON DIAZ, Jorge Duberlin  e  ALARCON DIAZ, Daysi Soledad. Management by processes in public entities, a literature review. Podium [online]. 2023, n.44, pp.103-118. ISSN 2588-0969.  https://doi.org/10.31095/podium.2023.44.7.

The current evaluation of process management is crucial to ensure institutions' competitiveness and efficient organization in the global context. This study aims to highlight the available evidence on implementing process management in public administration entities. The literature review, covering articles published between 2019 and 2022 in databases such as Scielo, Scopus, Google Scholar, and Web of Science, highlights the relevance of process management in local public administration, focusing on the satisfaction of citizen demands. Ultimately, it is concluded that the process management model seeks to drive continuous improvement in the organization, an essential characteristic of an effective entity that manages activities and results as goal-oriented processes.

Palavras-chave : Management; Administration; Public Administration; Management by processes; Public entities; Modernization.

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