Resumo

BERNATE, Jayson Andrey; GUATAQUIRA ROMERO, Alexander; ROMERO MELO, Erika Natalia  e  REYES ESCOBAR, Paula Carina. Satisfaction with Upper Education Quality. Podium [online]. 2020, n.38, pp.37-50. ISSN 2588-0969.  https://doi.org/10.31095/podium.2020.38.3.

This article´s aims is to analyze university students’ degree of satisfaction in an upper education program. SEUE survey, which was prepared by Gento-Palacios y Vivas-García (2003), was given to 200 seventh and eighth semester students; this survey consisted of 93 items and 10 variables. The study used a quantitative methodology and a descriptive design. The main findings reflect that groups II, IV, VII and X, show satisfactory scores with respect to the median, while groups I and VI, show scores that are not very satisfactory with respect to the median and groups III and IX show very satisfactory scores with respect to the median. The conclusion is that it is imperative to measure educational processes in order to improve program conditions.

Palavras-chave : satisfaction; upper education; teaching; students; quality; university.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )