Resumo

SALIMBENI, Sergio. Business Process Management in the Public Sector. Podium [online]. 2019, n.35, pp.69-86. ISSN 2588-0969.  https://doi.org/10.31095/podium.2019.35.5.

This article purports to ascertain the management process differences that occur between public and private surroundings and to show key success factors for implementing government administration. This mixed focus research is presented from the perspective of economic and business sciences; it consists of two stages: one is qualitative, while the other is quantitative. Upon completion of the first phase, it will become evident that political factors are often priorized over public interest. There is a lack of consciousness in the optimization of resources; structures are over dimensioned, the fact that tasks are not complied with, is covered up and the personnel is not sufficiently skilled. Key factors for implementation of government of administration validate a strong sponsorship and adequate training and availability of internal personnel that are experienced in the subject.

Palavras-chave : Public sector; electronic government; management of government processes; management of business processes; improvement of business processes; simulation system.

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