Abstract

TRIGOSO VERGARAY, Jerson; HUAMAN-ESPEJO, Marisol; BERNEDO-MOREIRA, David Hugo  and  ROMERO-CARAZAS, Rafael. Hospital logistics management and quality of service of the internal client in times of pandemic. ReHuSo [online]. 2023, vol.8, n.1, pp.146-162.  Epub Apr 05, 2023. ISSN 2550-6587.  https://doi.org/10.33936/rehuso.v8i1.4615.

Managing logistic processes is essential for any organization, because their correct control and management will optimize its processes avoiding unnecessary expenses, increasing productivity and quality offered to the user of the service, therefore, the objective of this study was to determine to what extent the logistic management and the quality of the internal service in the logistic area of the National Institute of Neurological Sciences, in the context of the COVID-19 pandemic, are related. The type of research was basic with a quantitative approach, non-experimental design, cross-sectional, descriptive and correlational. The result was a value of (r=0.282, p=0.001) for logistics management and service quality; (r=0.245, p=0.005) for procurement and service quality; (r=0.270, p=0.002) for production and service quality; (r=0.274, p=0.001) for distribution and service quality. It is concluded that there is a linear, low and direct relationship between the variables under study; therefore, the higher the rank of one, the higher the growth of the other variable. It is recommended to promote the systematization of logistics management in order to ensure service quality.

Keywords : Logistics management; service Quality; hospital management; internal customer.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )