Resumo

BUSTAMANTE CHONG, Mariana; BUSTAMANTE CHONG, César; CAAMANO BUSTAMANTE, Vanessa  e  CABEZAS GALARZA, Franklin. ANALYSIS OF THE MANAGEMENT OF ADMINISTRATIVE PROCESSES IN THE DEPARTMENT OF HUMAN TALENT. Revista San Gregorio [online]. 2019, vol.1, n.31, pp.64-71. ISSN 2528-7907.

This paper presents the analysis of the management of administrative processes in the department of human talent in a mass transportation company, focused on examining the current situation of the company, and identify internal and external factors that affect in some way the management of the human talent department. An interview was applied to heads of areas, and personnel involved in the management of human talent, a sample was taken composed of the staff, administrative and operational, who provided the necessary information for the investigation. With the results obtained, shortcomings were detected in the administrative management processes, which prevents them from efficiently contributing to the execution of tasks and procedures within the company, as well as the lack of well-structured and defined functions in the structure of the company. The company, which causes loss of time in the tasks entrusted, prior to the recruitment and selection of the required position. Finally, the researched company lacks human talent management processes that allow it to manage them efficiently and at the same time contribute to the fulfillment of the strategic objectives set.

Palavras-chave : Administrative processes; management of human talent; manual of functions; skills.

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