Abstract

MURILLO ALMACHE, Angela Mercedes  and  MORALES BARCIA, Carlos Luis. EXPECTATION AND PERCEPTION OF QUALITY OF DENTAL CARE IN THE COMMUNITY OF CANTON JUNIN. Revista San Gregorio [online]. 2018, vol.1, n.21, pp.66-73. ISSN 2528-7907.

The institutions that train human talent in health worldwide are obliged to confer on society, professionals with high standards of mastery in their discipline, with the provision of quality services, responding to the expectations of users and suppliers of. This study aims to determine the quality perceived by users in relation to dental care offered by students of the USGP Dentistry Career, with the logistical support of the Adopt-a Village Foundation of the United States, in communities of the Cantón Junín, during the month of April 2017. A descriptive and crosssectional study was carried out in which 96 users were surveyed who consented to the application of a form to address the perceived quality. The data was tabulated and plotted in Microsoft Excel, using measures of central tendency based on frequencies and percentages. More than half were women, the average age of the participants was 25.7 years. The assessment of the care received was positive, highlighting the users’ satisfaction with the offer of dental services in the community.

Keywords : dental care, dental services in the community; perception of the quality of dental care; patient satisfaction, quality indicators in health.

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