Abstract

PAPIC-DOMINGUEZ, Katia. Methods of internal organizational communication in public schools, Chile. Alteridad [online]. 2020, vol.15, n.2, pp.241-255. ISSN 1390-8642.  https://doi.org/10.17163/alt.v15n2.2020.08.

The current civilization is promoting important innovations within the management of public schools, where communications it constitutes a strategic occupation. This article’s objective to describe the methods of internal organizational communication used mutually by the team of managers and teachers, and their influence on the strengthening of the cultural link and on the management of the municipalized educational organization of the districts of La Cisterna and Pudahuel in Santiago, Chile. A mixed exploratory and descriptive approach was used, was applied to a sample of 22 municipal educational institutions: for the quantitative phase, a survey was designed and applied to 246 people, while in the qualitative phase, in-depth interviews were held with two school directors. The results indicate that the most common forms of communication used by the participants are meetings (91.0%) and circulars (89.0%). In addition, (89.0%) declare the presence of organizational values participated by the management teams and teachers. It can be concluded as a trend the use of existing communication means in the school, that is, personal, written, audiovisual, telecommunication and computer interrelation destined to transmit information according to the purposes to be achieved when sending it; and, the inclination to participate in a lexicon, organizational values and convictions. These results are expected to generate knowledge that will enable a description of the communication practices within educational organizations and expand the culture body of evidence on this topic.

Keywords : Education; educational management; formal education; educational organization; organizational communication; teaching centers.

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