Resumo

MOSCOSO-ZEA, Oswaldo  e  LUJAN-MORA, Sergio. Suggested Methodologies for Evaluation and Selection of Enterprise Architecture Software for Knowledge Digitization. Enfoque UTE [online]. 2017, vol.8, suppl.1, pp.315-328. ISSN 1390-6542.  https://doi.org/10.29019/enfoqueute.v8n1.144.

Knowledge Management (KM) is a practice that allows the creation, use, distribution and transfer of knowledge in organizations. Different KM frameworks exist that include business intelligence or enterprise architecture (EA) components for the implementation of KM in organizations. EA tools are used to digitize, relate and visualize the following dimensions of knowledge: organizational structure, business processes, applications and technology. The objective of this paper is to assess the role of EA as a key component in KM and to suggest software evaluation methodologies that can be adapted for the field of EA. For this, an investigation was realized to identify the existing software evaluation methodologies in the market and to filter those that can be adapted for the field of EA. The methodology used for the research was qualitative and exploratory using a case study performed in an international logistic service provider. The case study describes the process done for the selection of the evaluation methodology. Furthermore, it describes the steps for knowledge digitization.

Palavras-chave : Knowledge Management; Enterprise Architecture; Evaluation of Enterprise Architecture Tools..

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