Resumo

SANCHEZ, Cristina Viteri; MOYA, Jorge Viteri  e  DELEG, Edison Matute. System of performance indicators for SMEs, metalworking sector. Enfoque UTE [online]. 2014, vol.5, n.1, pp.49-61. ISSN 1390-6542.  https://doi.org/10.29019/enfoqueute.v5n1.35.

This paper focused on the design and proposal of management indicators for small and medium metalworking enterprises (SMEs) in Quito. Metalworking number was established for the study. It was met and determined which areas deserve to be constantly monitored, by analyzing the performance of the companies, for this purpose, it was used a SWOT analysis, interviews and meetings with company managers , the results demanded the approach of a generic strategy, which included the formulation of the mission , vision and corporate values. Objectives and goals were established, they were classified according to the four perspectives of the Balanced Scorecard. Then it was possible to identify indicators to measure the proper functioning of the strategy proposed. 10 indicators of management were developed, according to the analysis of the reality of metalworking enterprises. So it was determined 3 financial indicators, 2 indicators focused on customers, 3 indicators for monitor internal business processes and 2 addressed the prospect of learning and growth. The use of these indicators is the key of performance and process control in each metalworking company.

Palavras-chave : Indicators; SMEs; metalworking sector; strategy; Balanced Scorecard..

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